Privacy Policy

1. Information We Collect

1.1 Information You Provide

Account Information: Email address, display name, profile picture
Profile Data: Skill level, preferred venues, gaming statistics
Communication: Messages in challenges, support tickets, community posts

1.2 Information We Collect Automatically

Usage Data: App interactions, feature usage, session duration
Device Information: Device type, operating system, app version
Location Data: Approximate location for venue recommendations (with permission)
Performance Data: Match results, challenge outcomes, skill progression

1.3 Information from Third Parties

Social Authentication: Basic profile information when using Google Sign-In
Venue Partners: Table availability, location data from partner venues
Payment Processors: Transaction confirmations and subscription status (Google Play Store, Apple App Store, Stripe handle all payment processing)

2. How We Use Your Information

2.1 Core App Functionality

Create and manage your account
Match you with other players
Track your gaming progress
Facilitate challenges and tournaments
Provide venue recommendations

2.2 Communication & Support

Send important service notifications
Respond to support requests
Provide customer service
Send opt-in marketing communications

2.3 Legal Basis for Processing (GDPR)

Contractual Necessity: Account management, core app features
Legitimate Interest: App improvement, fraud prevention, analytics
Consent: Marketing communications, location services, cookies
Legal Obligation: Data retention, regulatory compliance

3. How We Share Your Information

✓ We DO Share

Service Providers: Cloud platform services, Enterprise SMS service, Professional video streaming service
Legal Requirements: When required by law or to protect rights
Business Transfers: In case of merger, acquisition, or sale
With Consent: When you explicitly authorize sharing

✗ We DO NOT Share

Sell your personal information to third parties
Share for advertising purposes without consent
Provide data to data brokers or marketers
Share sensitive information without legal basis

4. Your Privacy Rights

🔍 Right to Access

Request a copy of your personal data

✏️ Right to Rectification

Correct inaccurate personal information

🗑️ Right to Erasure

Request deletion of your data

📤 Right to Portability

Export your data in a portable format

⛔ Right to Object

Object to certain data processing

⏸️ Right to Restrict

Limit how we process your data

5. Data Security & Protection

🔐

Encryption

Data encrypted in transit and at rest

🏛️

Infrastructure

Enterprise cloud security standards

👥

Access Control

Limited employee access with audit trails

6. Data Retention

Account Data

Retained while your account is active and for 30 days after deletion

Usage Analytics

Aggregated and anonymized data retained for 26 months

Support Communications

Support tickets retained for 3 years for service improvement

Legal Requirements

Some data may be retained longer to comply with legal obligations

7. Children's Privacy (COPPA)

Age Restrictions

Matchstix is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Parental Controls

For users aged 13-17, we encourage parental involvement and provide tools for parents to monitor and control their teen's account activity.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Adequacy Decisions: Transfers to countries with adequate protection
Standard Contractual Clauses: EU-approved contracts for data protection
Certification Programs: Transfers under recognized certification schemes
Explicit Consent: When you explicitly consent to transfers

9. Contact Information

Data Protection Officer

Email: privacy@matchstix.app

Response Time: Within 72 hours

Languages: English, Spanish, French

Supervisory Authority

EU users can file complaints with their local data protection authority

US users can contact the FTC or state attorney general

We encourage contacting us first to resolve issues

10. Policy Updates

How We Notify You

Email notification to your registered address
In-app notification when you next use Matchstix
Prominent notice on our website
30-day notice period for material changes

Last Updated: July 29, 2025 |

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