SMS & Communication Policy
Transparent communication practices for Matchstix users
Consent & Opt-In
By providing your phone number to Matchstix, you expressly consent to receive SMS messages from us. This includes:
- Account verification and security notifications
- Challenge notifications and match updates
- Service announcements and important updates
- Optional promotional messages (with separate consent)
Types of Messages
Transactional Messages
- • Account verification codes
- • Password reset confirmations
- • Security alerts
- • Payment confirmations
- • Challenge invitations
These messages are essential for service functionality and cannot be opted out.
Marketing Messages
- • Feature announcements
- • Special offers and promotions
- • Event notifications
- • Product updates
You can opt out of marketing messages at any time.
How to Opt Out
Text Message Method
Reply STOP to any message to opt out of all non-essential communications.
You will receive a confirmation message when successfully unsubscribed.
App Settings
Manage notification preferences in Settings > Notifications > SMS Preferences
Support & Contact
If you have questions about our SMS policy or need assistance:
Email Support
support@matchstix.app
Response Time
Within 24 hours
Legal Compliance
Matchstix complies with all applicable SMS regulations, including:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act requirements
- Cellular Telecommunications Industry Association (CTIA) guidelines
- Mobile Marketing Association (MMA) best practices
Important: Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Last updated: August 2, 2025
We may update this policy from time to time. Material changes will be communicated via email.