Terms of Service
Important Agreement
By using Matchstix, you agree to these terms. If you don't agree with any part of these terms, you may not use our service. Please read carefully before using the app.
Table of Contents
1. Service Description
Matchstix is a social mobile application that connects pool and billiards players, facilitates challenges and tournaments, provides venue discovery, and offers skill tracking and improvement features.
1.1 Core Features
- Player Matching: Connect with other players based on skill level and location
- Challenge System: Send and receive challenge requests for matches
- Tournament Management: Create and participate in tournaments
- Venue Discovery: Find and review pool halls and billiards venues
- Skill Tracking: Monitor progress and improve your game
- Social Features: Profiles, leaderboards, and community interaction
1.2 Premium Features
Some features require a premium subscription. Free tier includes basic functionality with usage limitations. Premium tiers unlock additional features and remove limitations.
2. User Accounts & Eligibility
2.1 Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the security of your account credentials
- You must notify us immediately of any unauthorized access to your account
- One person may only maintain one account
2.2 Age Requirements
You must be at least 13 years old to use Matchstix.
Users under 18 require parental consent. If you are under 18, you represent that your parent or guardian has reviewed and agreed to these terms.
2.3 Account Suspension & Termination
We may suspend or terminate your account if you:
- Violate these terms or our community guidelines
- Engage in fraudulent or illegal activities
- Harass or abuse other users
- Create multiple accounts or share accounts
- Use the service for commercial purposes without authorization
3. User Conduct & Community Guidelines
✓ Acceptable Use
- Respectful communication with other users
- Accurate reporting of match results
- Honest representation of skill level
- Constructive feedback and reviews
- Following venue rules and etiquette
- Reporting violations and safety concerns
✗ Prohibited Conduct
- Harassment, bullying, or abusive behavior
- Cheating or manipulating match results
- Sharing inappropriate or offensive content
- Spamming or unwanted commercial messages
- Impersonating other users or entities
- Attempting to hack or exploit the service
🏆 Fair Play Policy
Matchstix promotes fair play and sportsmanship. We use various methods to detect and prevent cheating, including statistical analysis and user reporting. Violations may result in match nullification, ranking adjustments, or account penalties.
4. Content & Intellectual Property
4.1 Your Content
When you post content (profiles, messages, photos), you grant us:
- A non-exclusive license to use, display, and distribute your content
- The right to moderate, remove, or edit content that violates our guidelines
- Permission to use aggregated, anonymized data for service improvement
You retain ownership of your content. We only use it to provide and improve our service.
4.2 Our Intellectual Property
The Matchstix app, including its design, features, algorithms, and branding, is protected by copyright, trademark, and other intellectual property laws.
What You Can't Do:
- Copy, modify, or distribute our app or content
- Reverse engineer or attempt to extract source code
- Use our trademarks or branding without permission
- Create derivative works based on our service
6. Tournaments & Challenges
6.1 Tournament Rules
- Entry Requirements: Must meet minimum skill rating for competitive tournaments
- Format Compliance: Tournaments follow standard pool/billiards rules
- Result Reporting: Both players must confirm match results
- Disputes: Unresolved disputes reviewed by Matchstix support team
- Prize Distribution: Prizes awarded according to tournament terms
6.2 Challenge System
🎯 Fair Matching
Our algorithm matches players of similar skill levels to ensure competitive, enjoyable games.
- Skill ratings adjust based on match outcomes
- Location-based matching for in-person play
- Preference matching for game variants and stakes
7. Venue Partnerships & Listings
7.1 Venue Information
Venue information is provided for convenience and may not always be current. We recommend contacting venues directly to confirm hours, availability, and policies.
7.2 Venue Reviews
- Reviews must be based on actual visits and experiences
- Fake, defamatory, or inappropriate reviews will be removed
- Venue owners may respond to reviews through our platform
7.3 Liability Limitation
Important: Matchstix is not responsible for venue conditions, safety, or disputes that occur at third-party locations. Users play at their own risk.
8. Privacy & Data Protection
Your privacy is important to us. Our data collection and use practices are detailed in our Privacy Policy, which is incorporated into these terms.
8.1 Data You Share
- Profile information is visible to other users
- Match results and statistics may be publicly displayed
- Messages in challenges are private between participants
- Location data is used for venue recommendations (with permission)
8.2 Your Rights
9. Disclaimers & Limitation of Liability
⚠️ Service Disclaimer
Matchstix is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service, accuracy of user-provided information, or specific outcomes from using our platform.
🚫 Limitation of Liability
Matchstix's liability is limited to the amount you paid for our service in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.
🛡️ Indemnification
You agree to indemnify Matchstix against claims arising from your use of the service, violation of these terms, or infringement of third-party rights.
10. Dispute Resolution
10.1 Informal Resolution
Before pursuing formal dispute resolution, please contact our support team at support@matchstix.app. Many issues can be resolved quickly through direct communication.
10.2 Binding Arbitration
US Users: Disputes are resolved through binding arbitration under the American Arbitration Association Consumer Arbitration Rules.
International Users: Disputes are subject to the laws of your jurisdiction, with courts having proper jurisdiction.
10.3 Class Action Waiver
You agree to resolve disputes on an individual basis and waive the right to participate in class action lawsuits or class-wide arbitration.
11. Changes to Terms
11.1 Notification Process
- 30-day advance notice for material changes
- Email notification to registered users
- In-app notification when you next use Matchstix
- Prominent notice on our website
📅 Effective Date
Changes take effect on the specified date. Continued use of Matchstix after changes become effective constitutes acceptance of the new terms.
12. Contact Information
General Support
Email: support@matchstix.app
Response Time: Within 24 hours
Hours: Monday-Friday, 9 AM - 6 PM PST
Legal & Compliance
Email: legal@matchstix.app
Privacy: privacy@matchstix.app
Mailing Address: Available upon request
Questions About These Terms?
We're here to help clarify any questions you have about our terms of service.
Last Updated: July 29, 2025 | Version 3.0.0